Refund policy
Effective Date: September 2026
Overview
At TRICOPOLYMER, we want you to be completely satisfied with your purchase. We stand behind our non-toxic wood sealants and coatings, and we make returns and cancellations straightforward and hassle-free.
Return Window
You may return most items within 30 days from delivery for a full refund of the purchase price.
We automatically extend this return window to account for weekends and holidays, so you have plenty of time to inspect and test your product.
Return rules apply only to fulfilled items in orders placed after these rules were turned on or updated.
How Returns Work
Eligible Returns
- Items must be in resalable condition
- Original packaging and documentation should be included when possible
- Proof of purchase (order number or receipt) required
Return Shipping
We provide free return shipping on all eligible returns. You'll receive a prepaid return shipping label with your return authorization.
Restocking Fee
There is no restocking fee on returned items — you'll receive a full refund of the purchase price.
Refund Processing
Once we receive and inspect your returned item, refunds are processed to your original payment method within 5–7 business days.
Order Cancellations
Orders can be cancelled only if they have not yet been fulfilled.
Cancellation window: 15 minutes from order placement
Cancellations requested within this window will receive a full refund. After 15 minutes, the order is locked for fulfillment and cannot be cancelled; please contact our support team if you need to discuss your order.
Cancellation rules apply only to unfulfilled items in orders placed after these rules were turned on or updated.
Final Sale Items
Certain items are marked as final sale and cannot be returned or cancelled:
- Items in final sale collections cannot be returned or cancelled
Please review the product description before purchase. Final sale items will be clearly marked in the product listing.
How to Request a Return
- Contact us with your order number
- Provide a reason for the return
- Receive a return shipping label
- Ship the item back to us in its original condition
- Receive your refund once the item is received and inspected
For return requests, email us at [support email] or use the returns form on our website.
Exceptions and Special Cases
- Damaged or defective items: If your item arrives damaged or defective, contact us immediately with photos. We will replace or refund the item at no cost.
- International orders: Return shipping policies for international orders may differ. Please contact us for details.
Contact Us
For questions about returns, refunds, or cancellations, please reach out to our customer support team.
TRICOPOLYMER Customer Support
Email: trisealbrands@gmail.com
Changes to This Policy
We reserve the right to update this return and refund policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our store following any changes constitutes your acceptance of the updated policy.