Last Updated: September 28, 2026

PRIVACY POLICY

1. Introduction

TRICOPOLYMER (operating as TriSealUSA LLC, "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website (tricopolymer.com and associated domains), e-commerce platforms (Shopify, Amazon, Walmart, Etsy, Home Depot), and direct business transactions. By accessing our website, placing an order, or providing personal information, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

Order Information: When you purchase products, we collect your name, email address, shipping address, billing address, phone number, and payment information.

Account Registration: If you create an account, we collect login credentials and profile information you provide.

Communication: When you contact us via email, phone, contact form, or chat, we collect your message content and contact information.

Wholesale/B2B Inquiries: If you submit a wholesale or partnership inquiry, we collect your company name, title, contact information, and inquiry details.

Marketing Consent: When you subscribe to our email list or opt into marketing communications, we collect your email address and subscription preferences.

2.2 Information Collected Automatically

Website Usage: We collect information about how you interact with our website, including pages visited, time spent, clicks, and referral source, via server logs and analytics tools.

Cookies & Tracking: We use cookies, pixels, and similar technologies to remember preferences, track sessions, and measure ad performance. This includes analytics (Google Analytics) and retargeting.

Device Information: We may collect your IP address, browser type, operating system, and device identifiers.

2.3 Third-Party Data

We may receive personal information from third parties, including: marketplace platforms (Amazon, Walmart, Etsy, Home Depot) for order fulfillment; payment processors; shipping carriers; and analytics providers.

3. How We Use Your Information

We use personal information for the following purposes:

Order Fulfillment: Processing, shipping, and delivering your order; sending order confirmations and tracking information.

Customer Service: Responding to inquiries, providing support, and resolving disputes.

Marketing & Communications: Sending you promotional emails, product announcements, and newsletters (only if you have opted in or consented). You may unsubscribe at any time.

Business Operations: Financial reconciliation, inventory management, payment processing, and fraud detection.

Analytics & Improvements: Analyzing usage patterns to improve our website, products, and services.

Legal Compliance: Meeting legal obligations, law enforcement requests, and protecting our rights.

4. Disclosure & Sharing of Information

We do not sell or rent personal information to third parties. However, we may disclose information to:

Service Providers: Payment processors (Shopify, Stripe, PayPal), email providers (Klaviyo, Mailchimp), analytics platforms (Google Analytics), shipping carriers (UPS, FedEx), and hosting providers.

Marketplace Partners: Amazon, Walmart, Etsy, Home Depot, and other sales channels, as required for order fulfillment.

Business Transfers: If TriSealUSA LLC is acquired, merged, or its assets are sold, your information may be transferred as part of that transaction.

Legal Requirements: Government agencies, law enforcement, or courts, if required by law or to protect our legal rights.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including order history (typically 7 years for accounting/tax purposes), marketing list subscribers (until you unsubscribe), and website analytics (typically 26 months). You may request deletion of your data at any time, subject to legal retention obligations.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete information.

Deletion: You may request deletion of your personal information, subject to certain exceptions (e.g., for tax/legal compliance).

Opt-Out: You may unsubscribe from marketing emails at any time using the link at the bottom of our emails. You may also opt out of cookies/tracking via your browser settings or our cookie consent notice.

Data Portability (GDPR/CCPA): You may request your information in a portable format.

To exercise these rights, contact us at: privacy@tricopolymer.com or the address provided at the end of this policy.

7. Security

We implement industry-standard security measures, including SSL encryption, secure payment processing, and restricted access controls, to protect personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Essential Cookies: Required for website functionality (session ID, security, authentication). These cannot be disabled.

Analytics Cookies: Used to understand how you use our website (Google Analytics). These help us improve performance.

Marketing Cookies: Used for retargeting ads and measuring campaign effectiveness across social media and search platforms.

You may disable non-essential cookies in your browser settings. Disabling cookies may affect functionality. We will obtain consent before deploying non-essential cookies in jurisdictions that require it (GDPR, CCPA, etc.).

9. Third-Party Links

Our website may contain links to third-party websites, including Amazon, Walmart, social media platforms, and other partners. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies independently.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your home country. By using our services, you consent to such transfers. If you are in the EU, we comply with GDPR requirements, including data processing agreements with service providers.

11. California & State Privacy Rights (CCPA, GDPR, etc.)

California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know, delete, and opt out of the "sale" of your personal information. While we do not sell data for money, sharing with ad networks may be considered a "sale" under CCPA. To exercise these rights, submit a request at privacy@tricopolymer.com.

EU Residents: If you are in the European Union, United Kingdom, or other GDPR-regulated jurisdictions, you have the right to access, correct, delete, restrict processing, and port your data. We process your data only with your consent or when necessary for contract performance. You may lodge a complaint with your local Data Protection Authority.

12. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be effective upon posting, and your continued use of our website constitutes acceptance. We will notify you of material changes via email or a prominent notice on our website.

13. Contact Us

For privacy-related questions or to exercise your rights, contact:

TriSealUSA LLC

1735 Buford Hwy, Suite 215-250

Cumming, GA 30041

Email: trisealbrands@gmail.com

TERMS OF SERVICE

1. Acceptance of Terms

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, please do not use our website or purchase our products.

2. Product Descriptions & Availability

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that descriptions are error-free. Product availability is subject to change without notice. All items are subject to availability and we reserve the right to discontinue products or cancel orders due to supply constraints.

3. Pricing & Payment

All prices are subject to change without notice. We reserve the right to cancel or refuse any order. Prices exclude applicable sales tax, shipping, and handling, which will be added to your order total. Payment must be received before shipment. We accept major credit cards, PayPal, and other payment methods listed at checkout. You authorize us to charge the payment method provided for the full order amount.

4. Orders & Shipping

By placing an order, you represent that you are authorized to make the purchase and that all information provided is accurate and complete. Orders are subject to acceptance and confirmation. Shipping times are estimates and not guaranteed. Risk of loss passes to you upon delivery to the shipping carrier. You are responsible for inspecting items upon receipt.

5. Returns & Refunds

Refund and return policies are published on our website and vary by platform (Shopify, Amazon, Walmart, Etsy, Home Depot). Specific return windows, condition requirements, and refund timelines are determined by the sales channel. For questions, contact us at support@tricopolymer.com. Refunds are issued to the original payment method within 5-10 business days of receiving and inspecting returned items.

6. Product Use & Safety

TRICOPOLYMER products are professional-grade sealants, stains, and finishes. You must review and follow the Safety Data Sheet (SDS) and all product instructions before use. Products are intended for external application to wood, concrete, metal, and similar surfaces. Do not:

• Ingest, inhale, or apply to skin;

• Use on food-contact surfaces without verification of food-safety compliance;

• Mix with other products or alter the formulation;

• Use in ways not described in the product documentation.

The user assumes all responsibility for proper use, storage, and handling in accordance with product instructions and applicable safety regulations. Product performance depends on proper surface preparation, application conditions, and environmental factors.

7. Disclaimers & Limitation of Liability

PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL EXPRESS, IMPLIED, OR STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT PRODUCTS WILL MEET YOUR SPECIFIC NEEDS, PERFORM UNDER ALL CONDITIONS, OR ACHIEVE ANY PARTICULAR RESULT.

IN NO EVENT SHALL TRISEALUSA LLC BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT IN QUESTION.

8. Intellectual Property

All content on our website, including text, images, logos, trademarks, and product names, is the property of TriSealUSA LLC or its licensors. "TRICOPOLYMER," "Lumber-Seal," "Garden-Seal," "Fence-Seal," and other product names are trademarks of TriSealUSA LLC. You may not use, reproduce, or distribute any content without our explicit written permission. Unauthorized use may infringe trademark and copyright laws.

9. User Conduct & Prohibited Activities

You agree not to:

• Reproduce, copy, or redistribute website content without permission;

• Use automated bots, scrapers, or malicious software;

• Engage in fraudulent transactions or chargebacks;

• Post false, defamatory, or abusive content;

• Violate any applicable laws or regulations.

We reserve the right to suspend or terminate your account and refuse future orders if you violate these terms.

10. Indemnification

You agree to indemnify and hold harmless TriSealUSA LLC, its officers, employees, and agents from any claims, damages, losses, or liabilities arising from your use of our products or website, your violation of these terms, or your violation of any law or third-party rights.

11. Third-Party Marketplaces

If you purchase through Amazon, Walmart, Etsy, Home Depot, or other third-party platforms, you are also subject to their terms of service and return policies. In the event of a conflict between these terms and a marketplace terms, the marketplace terms may apply to that specific purchase. We are not responsible for marketplace policy changes or dispute resolution conducted by the marketplace.

12. Wholesale & B2B Terms

Customers interested in wholesale, bulk, or private-label orders should submit an inquiry via our website. Wholesale pricing, terms, payment arrangements, and delivery schedules will be negotiated separately and documented in a written agreement. Wholesale orders are not subject to standard refund policies and minimum order quantities may apply.

13. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict-of-law principles. Any disputes arising from or relating to these terms or your use of our website shall be resolved exclusively in the state or federal courts located in Fulton County, Georgia. You agree to submit to the jurisdiction of these courts and waive any objection based on improper venue or inconvenient forum.

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes become effective upon posting. Your continued use of our website following any modification constitutes your acceptance of the new terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Us

For questions, concerns, or to submit a legal notice, contact:

TriSealUSA LLC

1735 Buford Hwy, Suite 215-250

Cumming, GA 30041

Email: trisealbrands@gmail.com